Step 1: Changing the Default Configurations

Overview Upload Files Colors Languages Document Requests Privacy Requests Custom Scripts URLs

Overview

The Configuration tab in Trust Center allows administrators to customise the appearance, branding, language settings, and functional behaviour of their published Trust Center. Changes made here apply globally across the entire Trust Center and take effect after publishing.

This article walks through each section of the Configuration tab and explains how to update its settings.

Configuration sections at a glance

Section	What you can configure
Upload Files	Logo, Favicon, Title Font, Body Font
Colors	Brand color, hero banner, primary/secondary button styles, font color
Languages	Primary and additional languages available to visitors
Document Requests	Approver email, request template body, agreement content, checkbox and action button label
Privacy Requests	Button label, privacy request types (Type, Name, Value)
Custom Scripts	Inject scripts into the Trust Center header (e.g. analytics, tag managers)
URLs	Terms of Service and Privacy Policy URLs

Prerequisites

✓Active TrustArc account with Trust Center access

✓User role: Trust Center Admin

✓An existing Trust Center already created in your TrustArc account

⚠️ Important: All changes made in the Configuration tab require you to Save and then Publish your Trust Center before they are visible to visitors. Saving without publishing keeps the changes in a draft state.

Upload Files

The Upload Files section lets you set the visual identity assets of your Trust Center — your logo, favicon, and custom fonts.

Field	Description	Accepted formats
Logo	Appears in the header of your published Trust Center.	JPEG, PNG, SVG
Fav Icon	Small icon displayed in the browser tab when visitors open your Trust Center.	JPEG, PNG, ICO
Title Font	Custom font used for headings and titles across the Trust Center. The screenshot below shows a sample title/header where the uploaded font will be applied into.	TTF, OTF, WOFF
Body Font	Custom font used for body text and paragraphs across the Trust Center.	TTF, OTF, WOFF

To upload or replace a file

1. Navigate to your Trust Center and click the Configuration tab.
2. Scroll to the Upload Files section.
3. Click the upload area for the file you want to set (Logo, Fav Icon, Title Font, or Body Font).
4. Select the file from your computer and confirm the upload.
5. The filename appears next to the field once the upload is successful. To remove an uploaded file, click the ✕ icon beside the filename.
6. Click Save at the bottom of the page, then publish your Trust Center to apply the change.

Colors

The Colors section controls the visual theme of your Trust Center. Each color setting includes a live preview so you can see how changes will look before publishing.

Setting	What it controls
Brand Color	The primary accent color used across interactive elements and highlights throughout the Trust Center
Hero Banner — Background Color	Background color of the hero/header banner at the top of your Trust Center home page
Hero Banner — Text Color	Color of the text displayed on top of the hero banner
Primary Button — Background Color	Fill color of primary action buttons (e.g. download, submit)
Primary Button — Text Color	Color of the label text on primary buttons
Secondary Button — Border Color	Border/outline color of secondary (ghost/outline) buttons
Secondary Button — Text Color	Color of the label text on secondary buttons
Font Color (Title & Body)	Default text color applied to all titles and body copy across the Trust Center

To update a color

1. Scroll to the Colors section on the Configuration tab.
2. Click the color swatch or the hex value field for the setting you want to change.
3. Type a new hex color code directly into the field (e.g. #000239), or use the color picker if available.
4. The preview thumbnail updates in real time to show how the change affects the layout.
5. Click Save, then publish your Trust Center to apply the changes.

💡 Tip: Ensure sufficient contrast between background and text colors to maintain readability and meet accessibility standards (WCAG AA minimum contrast ratio of 4.5:1 for body text).

Languages

The Languages section controls which languages are available to visitors on your published Trust Center. The first language in the list is always the Primary language and serves as the default for all visitors.

To add or change languages

1. Scroll to the Languages section on the Configuration tab.
2. Click the language dropdown. The current selection is shown (e.g. English (Primary), French).
3. Select or deselect languages as needed. The first selected language will be set as the Primary language.
4. Click Save, then publish your Trust Center.

📋 Note: Adding a language does not automatically translate your Trust Center content. After adding a language, navigate to each page section and use the language tabs in the editor to add translated content manually, or use the Translate All option where available.

Document Requests

The Document Requests section configures how document access requests are handled when visitors request protected documents from your Trust Center. You can set the approver, customize the request form content, and define the action button label.

Field	Description
Approver Email *	Required. The email address that receives document request notifications for approval
Customize Template	Toggle to enable custom content for the document request form. When enabled, reveals the Body and Agreement Content editors
Body	Rich text editor for the introductory message shown to visitors on the document request form
Agreement Content	Rich text editor for the agreement text that visitors must acknowledge before submitting a request
Agreement Checkbox	When enabled, visitors must tick a checkbox to confirm they have read and agree to the agreement content before submitting
Action Button	The label text displayed on the submission button of the document request form (e.g. "Submit Request", "Request Access")

To configure Document Requests

1. Scroll to the Document Requests section on the Configuration tab.
2. Enter the Approver Email — the address that will receive document request notifications.
3. To customize the request form, enable the Customize Template toggle. The Body and Agreement Content editors will appear.
4. Use the Body editor to add an introductory message for the request form.
5. Use the Agreement Content editor to add any terms the visitor must acknowledge.
6. Enable the Agreement Checkbox if you want visitors to explicitly confirm they have read the agreement before submitting.
7. Enter the desired label in the Action Button field.
8. Click Save, then publish your Trust Center.

📋 Note: The Translate All option is available at the top-right of this section to generate translations of your custom template content across all configured languages.

Privacy Requests

The Privacy Requests section lets you configure the privacy request submission experience — including the button label shown to visitors and the types of privacy requests available.

Field	Description
Privacy Requests Button *	Required. The label text of the button visitors click to submit a privacy request (e.g. "Add Privacy Request", "Submit a Request")
Privacy Request Types	A list of request types (Type, Name, Value) that visitors can select when submitting a privacy request. Add one or more types using the + Add button

To configure Privacy Requests

1. Scroll to the Privacy Requests section on the Configuration tab.
2. Enter the desired label in the Privacy Requests Button field. This is the text visitors see on the button to initiate a request.
3. To add a request type, click + Add. A new row appears in the table with fields for Type, Name, and Value.
4. Fill in the Type, Name, and Value for the request. Repeat for each additional request type you want to offer.
5. Click Save, then publish your Trust Center.

Custom Scripts

The Custom Scripts section allows you to embed custom scripts into the <head> section of your Trust Center pages. This is used to integrate third-party tools such as web analytics platforms, tag managers, or other client-side scripts for monitoring, optimization, or customization.

Common use cases

●Google Analytics 4 (GA4) — track visitor behavior and page views

●Google Tag Manager — manage and deploy multiple tags from one place

●Adobe Analytics — enterprise web analytics integration

●Any other client-side script intended for the page <head>

To add a custom script

1. Scroll to the Custom Scripts section on the Configuration tab.
2. Click inside the Paste Code Here field.
3. Paste your script snippet exactly as provided by your analytics or tag management platform. Only paste markup intended for the page <head>.
4. Click Save, then publish your Trust Center. The script will be injected into the <head> of every page when it loads.

For more information, see Adding Web Analytics Tags to Trust Center.

⚠️ Important: Only paste scripts intended for the <head> tag. Do not paste full HTML documents, <body> scripts, or non-script content into this field. You are responsible for ensuring that any scripts you add comply with applicable privacy laws and your organization's data processing policies.

URLs

The URLs section lets you link to your organization's legal documents. These links are typically displayed in the footer of your published Trust Center.

Field	Description
Terms of Service	The URL of your organization's Terms of Service page
Privacy Policy	The URL of your organization's Privacy Policy page

To add or update URLs

1. Scroll to the URLs section on the Configuration tab.
2. Enter the full URL (including https://) in the Terms of Service field.
3. Enter the full URL in the Privacy Policy field.
4. Click Save, then publish your Trust Center.

Saving and Publishing Your Changes

After making changes in any section of the Configuration tab, follow these steps to apply them to your live Trust Center.

1. Click Save at the bottom-right of the Configuration tab. A confirmation message and an Unpublished Changes badge will appear at the top of the page.
2. Click the Publish tab in the Trust Center navigation, or click the publish tab link in the unpublished changes notification.
3. Follow the prompts to publish your Trust Center and make all saved changes visible to visitors.
4. Optionally, click Preview in new tab at the top-right to review your changes before publishing.

💡 Tip: Use Preview in new tab to verify your configuration changes look correct before publishing them to all visitors.

TrustArc Trust Center  ·  Modifying Trust Center Default Configurations  ·  support.trustarc.com