Q: Is Arc included in my subscription?
A: Yes — Arc is included at no additional cost for TrustArc customers.
Q: Will my data require migration?
A: No migration is required. Your data and settings remain intact when you enable Arc.
Q: Does Ask Arc provide legal advice?
A: No — Ask Arc is a decision-support tool. It summarizes information and suggests next steps but is not a substitute for legal counsel.
Q: Can I restrict Ask Arc to only use uploaded evidence?
A: Not entirely. Ask Arc uses multiple sources (live program data, Evidence Library, Nymity Research, product docs, public sources). You can, however:
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Use Evidence Library permissions to limit which uploaded content Ask Arc can access.
- Add prompt-level instructions to prioritize or exclude sources for a specific query (e.g., “Only use uploaded documents”).
NOTE: Nymity Research references are available only if you have a Nymity Research license subscription.
Q: Does Ask Arc learn from my prompts?
A: No — Ask Arc does not learn or adapt from user prompts or feedback. It does not create persistent behavioral changes or model updates based on your queries.
Refer to Arc & Platform FAQs for additional frequently asked questions and their answers.