Common FAQs (selected)

Frequently Asked Questions

Q: Is Arc included in my subscription?

Yes — Arc is included at no additional cost for TrustArc customers.

Q: Will my data require migration?

No migration is required. Your data and settings remain intact when you enable Arc.

Q: Does Ask Arc provide legal advice?

No — Ask Arc is a decision-support tool. It summarizes information and suggests next steps but is not a substitute for legal counsel.

Q: Can I restrict Ask Arc to only use uploaded evidence?

Not entirely. Ask Arc uses multiple sources: live program data, Evidence Library, Nymity Research, product docs, and public sources. You can, however:

›Use Evidence Library permissions to limit which uploaded content Ask Arc can access.

›Add prompt-level instructions to prioritize or exclude sources for a specific query (e.g., "Only use uploaded documents").

📋 Note: Nymity Research references are available only if you have a Nymity Research license subscription.

Q: Does Ask Arc learn from my prompts?

No — Ask Arc does not learn or adapt from user prompts or feedback. It does not create persistent behavioral changes or model updates based on your queries.

For additional frequently asked questions and answers, see Arc & Platform FAQs.

TrustArc  ·  Arc User Guide — FAQs  ·  support.trustarc.com