We are committed to providing fast, high-quality support for all clients implementing Google Consent Mode using the TrustArc Consent Manager.
TrustArc provides a dedicated support path for Google Consent Mode and certification-related inquiries. This includes:
- A specialized support email google-consent-mode@trustarc.com that you can use for any issue related to Google Consent Mode v2, or integration verification.
- For Customers with a managed service, we provide direct access to a Technical Account Manager (TAM) trained in Google's CMP certification criteria.
- An option to directly contact Google's CMP Support Team by copying cmp-support-helper@google.com. With client approval, TrustArc can engage directly with Google for complex issues or certification blockers.
TrustArc offers the following response time commitments for all issues related to Google Consent Mode:
| Customer Tier | First Response Time | Response Type |
| Premium / Enterprise Clients | Within 1 Business Day (24 hours) | A technical, resolution-oriented response containing clear next steps or troubleshooting actions. |
| Standard Clients | Within 2 Business Days (48 hours) |
How to Contact Us
| Use Case | Email / Channel |
| General CMP Support | support@trustarc.com |
| Google Consent Mode Issues | google-consent-mode@trustarc.com |
| Urgent Certification or Integration Escalations |
tam@trustarc.com (Technical Account Management Team) |
| Escalate to Google | Copy cmp-support-helper@google.com |
TrustArc · Google Consent Mode · https://trustarc.com/